Refund policy

shopcampgear.com (“we”, “us”, “our”) aims to ensure you are fully satisfied with your purchase. This Return & Refund Policy explains your rights and obligations when returning products purchased from our store.

1. Standard 30‑Day Return Policy (Non‑EU Orders) (EU – See #5)

You may request a return within 30 days of receiving your item.

Eligibility Requirements

To qualify for a return, the item must be:

In the same condition as received
Unworn, unused, and unwashed
With all original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

How to Start a Return

Email us at support@shopcampgear.com to request a return authorization.

Items returned without prior authorization will not be accepted.

If your return is approved, we will provide:

A return shipping label (if applicable)
Instructions for packaging and shipment

2. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is:

Defective
Damaged
Incorrect

Contact us at support@shopcampgear.com within 48 hours of delivery. We will evaluate the issue and arrange a replacement, exchange, or refund as appropriate.

3. Non‑Returnable Items

The following items cannot be returned:

Perishable goods (food, plants, flowers)
Custom or personalized products
Personal care items (beauty, hygiene products)
Hazardous materials, flammable liquids, or gases
Gift cards
Sale or clearance items

If you are unsure whether your item qualifies, contact us before purchasing.

4. Exchanges

To exchange an item, please complete a return first. Once your return is approved and processed, you may place a new order for the desired item.

5. European Union — 14‑Day Right of Withdrawal (Cooling‑Off Period)

If your order is shipped to a country within the European Union, you are entitled to the 14‑day right of withdrawal under Directive 2011/83/EU.

Your Rights

You may cancel your order within 14 days of receiving the goods:

For any reason
Without providing justification

Conditions

Returned items must meet the same eligibility requirements listed above:

Unused, unworn, unwashed
With tags
In original packaging
Accompanied by proof of purchase

How to Exercise Your EU Withdrawal Right

You must send a clear statement of cancellation to:

support@shopcampgear.com

This may be done via:

Email
Written letter included with the return package

You may (but are not required to) use the following template:

EU Withdrawal Form Template I hereby withdraw from the contract for the purchase of the following goods: [Insert product name(s)] Ordered on: [Insert date] Received on: [Insert date] Name: [Insert full name] Address: [Insert address] Signature (if printed): _______ Date: _______

Return Shipping (EU Orders)

Under EU law:

If the product is not defective, the customer may be responsible for return shipping costs.
If the product is defective or incorrect, we will cover return shipping.

6. Refunds

Once we receive and inspect your return, we will notify you of approval or denial.

If approved: